ITExpo East 2010

Last week I was able to attend ITExpo (Internet Telephony Exposition) in Miami Beach. It truly is amazing to see the products being developed in our industry. Here are a few things that I think are very exciting:

SIP Trunking- In a nutshell, SIP is a connection to an ITSP (Internet Telephony Service Provider) that connects a phone system, or a simple gateway, to the PSTN (Public Switch Telephone Network), which is the traditional telephone network that we all think about when we discuss "The Phone Company".

SIP Trunks have become a very reliable way to make telephone calls that also can save you 50% (more or less) on your phone bills. SIP Trunks also provide more advanced features, such as Direct Inward Dial (DID) numbers, call pairing (have your cell phone ring with your desk phone) and faster setup/tear-down times.

Hosted PBX- Imagine a small company getting a powerful telephone system without having to buy any equipment, except the telephones. This can be done with a Hosted PBX. A company, such as North Florida Communications, rents a customer a server, or a portion of a server that is located at a remote location. Customer phones then connect via the internet to the hosted system.

The hosted solution gives all the standard features such as auto-attendant, voice-mail, etc., while allowing the customer to pay a monthly reoccurring fee, instead a big chunk of money up front. Since SIP Trunking is often used, those monthly fees can be equal to the cost you may pay to the local Telco just for the phone lines you would use with a traditional telephone system.

A hosted solution is also great for companies that have many remote users.

Unified Messaging- Imagine getting all of your voice-mails and faxes sent directly to your cell phone via email. That is what Unified Messaging can do. Personally, I love it because I’m on the road a lot. I no longer have to dial in to check messages, or ask to borrow someone’s fax machine so I can see an important document. Very nice!

Guess what, these are really not new technologies. They have all been around for a few years and are now mature technologies. Are you ready to start a new decade with some time AND money saving purchases? If so, please contact me!

Larry Nazworth

Jacksonville (904)562-2100
Gainesville (352)260-0100
Ocala (352)547-3230