Phone System Training

Training

One of the issues we’ve struggled with in the past is training individuals on how to use their new phone system.  You can’t just give someone a phone and a user guide and expect them to get the most out of their new business investment.

We’ve tried holding training sessions, both large and small.  While that does help, we’ve found that people generally do not retain much of the information.  We’ve also struggled with “WhatAbouters”, you know the people who extend meetings seemingly forever with their “what about this”, “what about that” scenarios.  While these people are usually well intentioned, they often end up wasting other people’s times.  Those other people are employees who are being paid to be at the meeting and will never care about the scenarios being discussed.  These training sessions can turn in to meetings that waste the employee’s time and the company’s money.

We’ve also tried just giving users a “Quick Start Guide” and then referring them to the user guide for their phone system.  This was a step in the right direction, but could only go so far.  The “Quick Start Guide” had to be very short, or it wouldn’t be read and the user’s manuals are not always user friendly.

Training Solution

What we’ve have developed is a three step approach to training.  With each installation, we give each user a custom one page “Quick Start Guide” that instructs them how to setup their voice-mail, change their password, make and receive phone calls and a few other minor details of the phones.

Once the new system has gone live, we make sure that everyone is able to use their new phone.  If they have a quick question that is not answered in the quick start guide, we’ll be there to answer it.  We’ll also give additional training to key employees. A “train the trainer” approach.

For the third part of our training solution, we developed a new web site, OurNewPhone.com.  OurNewPhone.com is a very easy to navigate web-site that allows users to simply select a picture of their new phone, and get a whole list of topics to help them setup and use their phone.  Most topics include custom made cheat sheets and videos showing step-by-step directions.

This approach has worked out well for our customers.  It allows their employees to know how to use the phone, allows them the opportunity to learn what they need, when they need it and helps eliminate wasted time.

 

When you choose North Florida Communications to provide a new phone system for your Jacksonville, Gainesville or Ocala area business, you can rest assured that you'll know how to use it!

Jacksonville (904)562-2100
Gainesville (352)224-3040
Ocala (352)547-3230